Frequently asked questions
What is onlivetutors?
onlivetutors is an online platform which helps parents and students connect with science graduates who provide one-to-one tuition or classes. Our tutors provide one-to-one tuition through Zoom Video Sharing and Microsoft Whiteboard (all our tutors have a graphic tablet). Online tutoring removes the hassle and cost of travelling, allowing students to enjoy tuition from the comfort of their home.
How does the tuition lessons work?
How does onlivetutors ensure online safety?
Your safety online is our highest priority. Our site has been developed with this in mind, and we have a number of checks in place to ensure that you and your child remain in a safe environment at all times. These checks include a DBS check from all of our tutors. Please see our online safety guidelines.
Who are the tutors?
What is the onlivetutors guarantee?
If you're not completely satisfied, just let us know within 48 hours and we'll provide you with another tutor or refund you in full.
How do I begin the tutorial lesson?
After making a booking with one of our tutors at a selected time slot, you will be sent a Zoom Link via email. This will be a scheduled online video link to the time and day you selected during booking. You will be sent a SMS reminder 24 hours before your tutorial lesson. You can simply click the Zoom link and it will take you to the Zoom Video Session with the selected tutor waiting to greet and teach you.
How do I contact a tutor?
When booking a tutorial lesson, there will be a box for you to write to the tutor what topics you would like to focus on during the session. You can also contact a tutor directly from their profile on the onlivetutors members page.
How do I book an Online Lesson?
Step 1 - View our tutors profiles. Our tutors are specialised to teach in the field of their degree honours. You can see which topics they teach on the "Our Tutors" main page.
How do I cancel a Lesson
You can cancel a lesson if it's due to start in over 24 hours. This way, we have plenty of time to know that the lesson will not happen. To cancel simply let us know via email firstname.lastname@example.org
How do I reschedule a Lesson?
If you aren't able to make the scheduled time for a lesson, you can suggest a new time to us via email (email@example.com). This must be 24 hours before the lesson is due to begin.